Privacy Policy – Sacra Tec

LOCATION / CONTACT / WORKING HOURS

Mobile phone: +385915419007
Email: info@sacra-tec.com

Head office:

Trg kralja Tomislava 6, 48000 Koprivnica

Warehouse and production address:

Ante Starčevića 4a, 48000 Koprivnica

PAYMENT METHODS
Payment methods on the Sacra-Tec webshop:

-payment is possible by bank transfer
-credit cards (American Express, MasterCard, Visa, Diners) through the CorvusPay system

ONLINE PAYMENT SECURITY STATEMENT

When paying on our web store, use CorvusPay – an advanced system for secure payment card acceptance
through the Internet.

CorvusPay ensures complete secrecy of your card data from the moment you enter it in CorvusPay
payment form. Payment data is transmitted encrypted from your web browser to the issuing bank
Your card. Our store never comes into contact with complete information about your payment card.
Also, the data is inaccessible even to employees of the CorvusPay system. The isolated core transmits independently and
manages sensitive data while keeping it completely secure.

The form for entering payment data is secured with an SSL transport code of the highest reliability. All stored
data is additionally protected by encryption, using a cryptographic device certified according to
FIPS 140-2 Level 3 standard. CorvusPay meets all requirements related to the security of online payments
prescribed by the leading card brands, that is, it operates in accordance with the norm – PCI DSS Level 1 – the highest
payment card industry security standard. When paying with cards included in the 3-D Secure program, Vaša
in addition to the validity of the card itself, the bank also confirms your identity using a token or password.

Corvus Info considers all collected information as bank secret and treats it accordingly. The information is
used exclusively for the purposes for which they are intended. Your sensitive data is completely safe, and theirs is
privacy is guaranteed by the most modern protection mechanisms. Only data necessary for
performance of work in accordance with prescribed demanding procedures for online payment.

Security controls and operational procedures applied to our infrastructure ensure current
reliability of the CorvusPay system. In addition, by maintaining strict access control, regular monitoring
security and in-depth checks to prevent network vulnerabilities and planned implementation of provisions on
information security permanently maintain and improve the level of system security by protecting your card
data.

Thanks for using CorvusPay!

DELIVERY / EXCHANGE / RETURN / TERMINATION / WARRANTY

The Sacra-Tec store delivers products to Croatia, all European countries and most of the world’s countries. Delivery costs are borne by the buyer.

The shipping price will be highlighted when the billing process is started, and it is defined according to the weight of the products in the cart. The delivery price includes the handling costs of sending the package.

In order to check the delivery price, you can start the payment process at any time, and after checking, continue shopping until you have selected all the desired products.

The products ordered and paid for will be delivered to the Customer in accordance with the note for each product depending on the time required for production, i.e. for products that are immediately available within 3 working days for packages within the Republic of Croatia, provided that orders are received by 3 p.m. from Monday to Friday, on a working day, counting the next working day from the day of the order. Working days do not include: holidays, Saturdays and Sundays. The package is delivered to the customer exclusively on working days from Monday to Friday. In the event that the Seller is unable to deliver the Purchased Product within the specified period, he will inform the Buyer about this in order to agree on a new delivery period. In this case, the Buyer has the right to terminate the Agreement. The delivery period of 3 working days does not apply to the delivery of packages to islands and smaller places in the Republic of Croatia.

We send the shipment number to the Customer’s e-mail, and he can see the status of his package at any time on the pages of the courier service GLS-Croatia d.o.o.

Delivery is made via the (courier) service of GLS – Croatia d.o.o. We deliver packages to the Customer’s address. If the customer is not able to pick up the package on a certain day because it was not available at a certain time, then we deliver the package on another day.

REMARK:

During registration or in the order process, the Customer fills in his personal data (name, surname, address, postal code, mobile phone number, email address) for the purpose of delivering the ordered goods. LineUp d.o.o. is obliged to protect the personal data of customers in accordance with the Law on the Protection of Personal Data and in accordance with the General Regulation on Data Protection prescribed by the EU Parliament, as well as under the Law on the Implementation of the General Regulation on Data Protection, and undertakes not to transfer personal data in any way to third parties without the consent of the Buyer (except for the data for executing the delivery of the purchased product). Delivery is made by the courier service GLS – Croatia d.o.o. Packages are delivered to the Customer’s address. If the Customer is not able to pick up the package because it was not available at a certain time, then we deliver the package on the second day, that is, it is possible to arrange an alternative time and place of delivery by contacting the courier service beforehand. In the event that the Customer refuses to receive the ordered goods without a valid reason, Lineup d.o.o. has the right to request reimbursement of postal and handling costs from the Buyer.

– damaged shipment

When taking over the delivered product, the Customer is obliged to inspect the delivered product and in case of visible damage, he has the right to refuse to take it over and to request delivery of the undamaged product. In cases where a product different from the one he bought was delivered to the Customer, he has the right to deliver the ordered product, and if this is not possible, the Customer has the right to a refund in the amount of the product price paid, the delivery price and compensation for the cost of returning the product, and is obliged to return incorrectly delivered product.

During delivery, along with the purchased product, the Customer receives an invoice and a confirmation of receipt of the shipment, which he is obliged to sign. By signing the confirmation of receipt of the shipment, it is considered that the product has been received without visible external damage.

– contract termination and refund

You can make comments and complaints about the delivered products in writing to:
e-mail: info@sacra-tec.com or contact us on mob: +385915419007

When making a complaint, you must provide the following information:

order number
order date
name and surname of the customer.

In the event that a verbal agreement related to the complaint is not reached, it is necessary to fill in the UNILATERAL TERMINATION OF THE CONTRACT.

Pursuant to the Law on Consumer Protection, the buyer has the right, without giving a reason, to terminate the Purchase Agreement within 14 working days from the day of taking over the product. The buyer submits a written notice of unilateral termination of the contract to the seller, at the address of the same headquarters. In the case from the previous point, the Buyer undertakes to return the delivered product to the Seller at his own expense, to the address of the Seller’s headquarters.

The customer has no right to terminate the Agreement in the cases prescribed by Article 49 of the Consumer Protection Act. The buyer has the right to return the product, at the seller’s expense, in the case of:

delivery of goods that were not ordered
delivery of expired goods
delivery of goods that have a fault or damage

The buyer, in all cases when he returns the product on any basis, is obliged to return the product he returns to the seller:

in original packaging, complete with all associated parts
the corresponding account
completed form for unilateral contract termination (you can download the contract termination form here)

The customer loses the right to a refund or complaint in cases of unauthorized processing of the product or tampering with the product by the customer or an unauthorized third party. Products purchased at www.sacra-tec.com with the associated documentation must be sent to the address: Lineup d.o.o. no later than 14 days after taking possession of the product. , Trg kralja Tomislava 6, 48000 Koprivnica

The cost of returning the goods is borne by the buyer.

Upon receipt of the shipment to our address, if it meets all the conditions and has the necessary documentation, we agree with the buyer to return the funds. If the shipment received at our address does not meet all conditions and does not have the necessary documentation, we agree with the buyer to supplement the documentation or part of the goods. We inform customers by e-mail – in writing.

Complaints sent by parcel distribution must be properly packed in cardboard packaging. All claims that are improperly packed and that have visible mechanical damage during transport are returned to the sender.

– replacement

If an item needs to be replaced, the price may differ from the price of that item on the day your order is delivered. Although the Seller makes every effort to ensure that all published product information is accurate, it is possible that the information about a particular product is not updated or correct, in which case the Seller will notify the Buyer who placed the order, after which the Buyer has the right to remain with his order or change it . The photos with the product are only illustrative in nature. Exchange of the article is not possible due to the different display of colors on the screen. Depending on the computer, the display of colors is different, which the Seller has no influence on. The customer accepts the order even though he is aware that the display of colors on the monitor cannot be identical to the product.

– damaged shipment and delivery of the wrong product

When picking up the delivered product, the Customer is obliged to inspect the delivered product. In case of visible damage, he has the right to:

Reject package download
If the package has been picked up, it is necessary to write a record and deliver it to the courier service
It is mandatory to contact the Seller and send details about the damaged shipment via e-mail

In the event that the Customer receives a different product from the one he ordered, he has the right to:

Delivery of the ordered product or
Refund in the amount of the paid price of the product, delivery and reimbursement of the costs of returning the product, and is obliged to return the wrongly delivered product.

Upon receipt of notification by e-mail about a damaged shipment or wrongly delivered product, the Seller sends a new product at his own expense. The buyer is obliged to return the damaged package to the Seller’s address. The buyer does not bear the costs for sending and returning a damaged package or a wrongly delivered package.

– guarantee

The warranty is only valid if a warranty card or original receipt is included as proof of purchase or receipt showing the date of purchase, seller’s name, model number and product serial number (if applicable).

Sacra-Tec store reserves the right to refuse warranty if such information is missing or has been changed after the original purchase of the product from the seller.

The warranty covers defects or malfunctions caused during production.

The product warranty is described with each individual product

The warranty does not cover the following:

– wear and tear of materials and individual parts due to normal use and maintenance.

– breaks and cracks and changes in color caused by use.

– defects caused by non-observance of the instructions for use, inappropriate handling or carelessness.

– disassembly, modification and repair by unauthorized persons.

– use of propellants that are not intended for a specific product.

– the warranty also does not cover consumables.

The buyer bears the costs of returning goods that are under warranty.

The website www.sacra-tec.com is owned by Lineup d.o.o.

A user is any person who accesses and/or uses the services of the website www.sacra-tec.com, which includes unregistered users, registered users and business entities that use the services of the website www.sacra-tec.com on the basis of a contractual relationship.

By accessing the website www.sacra-tec.com, you accept all terms and conditions of use. We reserve the right to change, modify and supplement the terms of use of the website at any time. The changes take effect at the time of publication. The user is obliged to regularly read the conditions of use and it is considered that by accessing the website www.sacra-tec.com he is familiar with the current rules and conditions of their use.

The content of www.sacra-tec.com is owned by Lineup d.o.o. and is protected.

Lineup d.o.o. entitles customers to use all services on www.sacra-tec.com only for personal needs, for non-commercial purposes.

The use of the content of www.sacra-tec.com for commercial purposes is prohibited, as is the copying, publication, public performance or distribution of the Internet content or its part without the permission of Lineup d.o.o.

USER REGISTRATION

When ordering a product via an electronic form, it is necessary to register on the website www.sacra-tec.com. The user of the website www.sacra-tec.com is obliged to register in order to make online purchases and to enter the necessary personal data for these purposes. When filling out the registration form, the customer is obliged to provide accurate, valid and complete personal data.

By registering, the user confirms:

To fully accept these terms of use
Completeness, accuracy, truthfulness and up-to-dateness of personal data
To give the seller express consent to process the given personal data in accordance with the provisions of the Personal Data Protection Act for the purposes of own records and the provision of other services, for the purposes of creating a customer database, informing about new products and services, and improving services, protecting the interests of users and the seller and prevention of possible abuses.

The registration or user account is created only for one person and it is not allowed to communicate information about the registration or user account to third parties. The user is obliged to keep information about his password and user account. The use of someone else’s registration or user account is not allowed.

The User is also responsible for all unauthorized activities authorized and performed under his username and/or password if he has not previously notified the Seller of the unauthorized use of his username and/or password (or suspicion of the same).

PROTECTION OF PERSONAL DATA

The seller undertakes to protect the privacy of the personal data of all registered users of the www.sacra-tec.com site, and will handle them in accordance with the Personal Data Protection Act, or other applicable regulations.

Before accessing certain content, registration is mandatory for users, which includes voluntarily entering their own personal data. In case of consent to the provision of personal data, it will be considered that the user has agreed to the terms of use of personal data provided for in these terms of use, on the basis of which the seller is given the right to collect, use, process and transfer personal data necessary for the use of this website.

When registering, the user gives his personal consent to the collection, use, processing and transfer of his personal data necessary for the use of this website, including:

consent that the Seller may, in accordance with the provisions of the Personal Data Protection Act, process the given personal data for the purposes of own records and statistics, for the purposes of creating a customer database, informing about products and services, for the purposes of informing about delivery, for the purposes of delivering promotional materials, improvement relations with customers and improvement of services. The seller may provide the above data to third parties for the purpose of performing the service, protecting the interests of the user and the seller, and preventing possible abuse;
the need for a better insight and understanding of the individual needs and requirements of users as well as the development of the possibility of providing the best possible quality of all services of the seller, which results in an increase in user satisfaction;
consent that the seller can contact him in writing, by phone, SMS and/or e-mail, and deliver materials to his home address to inform him about the benefits and news in his offer;
providing data to third parties necessary for the execution of the above-mentioned purposes

The seller will keep personal data as long as it is necessary for the purposes provided for in these terms of use. After this time, the personal data will be destroyed, deleted or made anonymous in a way that ensures that the security of the personal data is maintained.

The seller will not disclose the user’s personal data to third parties, except for the purpose of performing the service, protecting the interests of the user and the seller, and preventing possible abuse.

The seller will ensure that the user’s personal data is kept in a secure place (which includes reasonable administrative, technical and physical protection to prevent unauthorized use, access, disclosure, copying or modification of personal data), which can only be accessed by authorized persons of the seller.

The seller undertakes to provide the users with access to their personal data in order to ensure that the personal data is accurate, complete and up-to-date.

If users request correction or deletion of their personal data, the seller will modify or remove such data. By choosing to delete personal data, users agree that they will be denied access to certain content on the website.

When providing personal data, the user guarantees that they are complete, true, accurate and up-to-date.

The user’s personal data is protected in accordance with the Personal Data Protection Act, and the seller will not make it available to third parties in any way. We pass on the necessary personal data exclusively to business partners for the realization of the delivery of your order. The customer has the right to request the correction, amendment or addition of incorrect, incomplete or non-updated data, and for all questions related to the protection of personal data, he can contact the manager of the collection of personal data.

The seller does not record or store the user’s transaction data necessary for card payments. For credit card billing, the seller uses the services of a third party that protects your data with encryption.

The seller guarantees that he will not make the e-mail address and other data of the user available to third parties, legal entities and individuals, without his consent. Inspection by the authorized services of the executive power of the Republic of Croatia, for the purposes of investigative actions based on a valid court order, for the purpose of performing the service, protecting the interests of users and sellers, and preventing possible abuses, is excluded from the above.

GENERAL DATA PROTECTION REGULATION (GDPR)

What is GDPR?

GDPR is the General Data Protection Regulation that applies from May 25, 2018.
The General Data Protection Regulation (GDPR) is a new law on personal data protection.

What is personal data?

Personal data is all data relating to an individual whose identity has been determined or can be determined. An identifiable individual is a person who can be identified directly or indirectly, in particular with the help of identifiers such as:

Name and surname
OIB
date of birth
location data
network identifier
factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that individual.

Privacy Principles
Privacy principles that LineUp d.o.o. applied during data processing

LineUp d.o.o. pays great attention to the protection of the personal data of its users, and the processing of personal data is carried out in a safe and legal manner.

Legality, honesty and transparency – legally, honestly and transparently processed personal data with regard to the user.
Purpose limitation – collected personal data may only be processed for the purpose for which the data was provided.
Data reduction – personal data are collected that are appropriate, relevant and limited to what is necessary in relation to the purposes for which they are processed.
Accuracy – personal data must be accurate and, if necessary, up-to-date.
Storage limitation – personal data that enable the user to be identified are kept as long as necessary for the purposes for which the personal data is processed.
Integrity and confidentiality – we have an obligation to protect the personal data at our disposal, including protection against unauthorized or illegal processing and against accidental loss, destruction or damage by applying appropriate technical or organizational measures.

User rights

Right to access – the user has the right to request confirmation of whether the user’s data is being processed, access to that data and information about the purpose of processing, categories of personal data, about the person and/or body to whom the personal data was disclosed, if possible about the intended period of personal data storage data or about the criteria used to determine that period, then about the right to correct, delete or limit the processing of personal data, the right to object to such processing, about the right to submit a complaint to the appropriate authority, the existence of automated decision-making;
Right to rectification – the user has the right to obtain the correction of incorrect personal data relating to him and to complete incomplete personal data;
Right to erasure – the user has the right to obtain the erasure of personal data relating to him without undue delay if the appropriate conditions for erasure are met. For the sake of understanding, in certain situations (e.g. legally prescribed data retention obligations) deletion will not be possible;
The right to restriction of processing – the user has the right to request a restriction of processing if the following conditions are met: the user disputes the accuracy of personal data, for the period during which the controller is enabled to verify the accuracy of personal data; the processing is illegal and the user objects to the deletion of personal data and instead requests the restriction of their use; LineUp d.o.o. no longer needs personal data for processing purposes, but the user requests them in order to establish, exercise or defend legal claims; the user has lodged an appropriate objection to the processing;
The right to data portability – the user has the right to receive personal data relating to him, provided by LineUp d.o.o., in a structured, commonly used and machine-readable format, and he has the right to transfer this data to another controller if the processing is based on consent or contract and is carried out by automated means;
The right to object – the user has the right at any time to object to the processing of the user’s personal data based on the performance of a task of public interest or when performing the official authority of LineUp d.o.o., and on the so-called the legitimate interest of LineUp d.o.o. In that case, LineUp d.o.o. will not process data for the stated purposes unless it is proven that there are legitimate reasons for processing that go beyond the interests, rights and freedoms of the user or for the purpose of establishing, exercising and defending legal claims. Due to technical processes, the processing of personal data will be stopped within 8 days from the moment of submission of the request;
The right to withdraw consent – the user has the right to withdraw his consent at any time;
The right to submit a complaint to the competent authority – the user is authorized to submit a complaint to the Agency for the Protection of Personal Data;

In addition to the above rights, the user also has the right to:

Request information on whether the provision of personal data is a legal or contractual obligation or a necessary condition for concluding a contract, and whether the user has an obligation to provide personal data and what are the possible consequences if such data are not provided;
Request information on the existence of possible automated decision-making.

LineUp d.o.o. personal data protection statement

LineUp d.o.o. has defined in the Personal Data Protection Statement which personal data is collected, how it is processed, for what purposes it is used and what the user’s rights are. With this statement, we want to transparently provide users with clear information about the processing and protection of their personal data in LineUp d.o.o., as well as enable simple monitoring and management of their personal data and consents. The statement is a unilateral legally binding act of LineUp d.o.o. and applies to all LineUp d.o.o. services. which include the processing of personal data. You can read the full PRIVACY STATEMENT below.

LineUp d.o.o. pays great attention to the protection of the personal data of its users and we are especially proud of the fact that the processing of personal data is carried out in a safe and legal manner.

EU ALTERNATIVE CONSUMER DISPUTE RESOLUTION (ARPS)
Throughout the entire European Union, you have the right and the ability to resolve disputes related to online purchases in just a few steps. The European Commission has designed a platform for such dispute resolution that will be available to all citizens of the European Union.
The platform is intended for alternative (out-of-court) resolution of domestic and cross-border disputes arising from sales contracts or service contracts between merchants based in the Republic of Croatia and consumers residing in the European Union (hereinafter: EU) in proceedings before the authorities for alternative resolution of consumer disputes (hereinafter referred to as ARPS bodies) that are authorized to conduct conciliation or to make a non-binding or binding decision on the dispute.
When consumers and traders file a complaint, dispute resolution bodies will act as mediators between the two parties to resolve the issue.
Once an agreement is reached on who will resolve the dispute, the platform automatically forwards the dispute to that body, which is required to resolve the dispute entirely over the Internet within 90 days.
The online platform for online alternative dispute resolution is available from February 15, 2016, as well as to all citizens of the European Union, at the following link
https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage